Shipping policy
## Shipping Policy
### Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. Please allow extra time during peak periods.
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### Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 5 –7 business days
- International: 7–15 business days (depending on location and customs)
Delivery times are estimates and may vary due to courier delays or customs processing.
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### Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS. Please allow 24–48 hours for tracking updates to appear.
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### Order Confirmation & Changes
You will receive a confirmation email once your order is placed and another once it has shipped.
If you need to change your shipping address, please contact us within 12 hours of placing your order. After this time, we cannot guarantee any changes.
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### Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered. Please contact the courier first if your package is missing. If you still need assistance, contact our support team.
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### Customs, Duties & Taxes
We are not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are the responsibility of the customer.
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### Contact Us
If you have any questions about your order, please contact us at:
odwaluswazi@gmail.com